FAQs

Our showroom is open Monday-Friday (9:30am-4:30pm)

Closed - weekends and bank holidays.

Yes, we have ample stock so you can take your order with you, or if you prefer, we can arrange for the products to be delivered to you. You are able to pay by either card or cash while at the showroom.

Lighting is our speciality; however, we also have a selection of bar stools and benches to choose from. We also provide a bespoke production and design service for any metal products, all of our products are made by hand so we are able to fulfil even the most creative ideas!

We supply to both retail and trade. For any information please call +44 (0)20 7971 7871 or email sales@industville.co.uk

All our fittings can be wired to UL wiring; we offer a rewiring service for £30 per fitting/drop, or we can provide unwired components. For our Indoor Brooklyn range there are a limited number of UL holders available on site so please email sales@industville.co.uk to check for available stock.

If there is an available UL holder, we will swap the original CE holder at no extra charge, just confirm your requirements in our notes section when ordering. If the UL holder is not available on site, we can still swap it at an additional cost of £30 per fitting/drop through our rewiring service

The majority of shades can be purchased separately; please choose the ‘Shade Only’ option in the drop down menu.

We offer a bespoke service for the majority of our fittings. Please contact us with your request, and we will be able to let you know if it’s possible and give you a quote.

The user manual is available here, and it is also available for download under every product in their table.

Our wide range of lights have different IP ratings; we cover IP20, IP44 and IP65. We’ve got an Outdoor & Bathroom specific range as well as a Bulkhead range, which are all IP65 rated, which means they’re weather and waterproof. You can view our IP65 rated lights here.

All pendant lights come with a 1m Flex as standard. The Globe Collection and 5 Wire Pendants with 2m Flex. Flex can be shortened to your desired length. If you need longer Flex or a different colour, you can browse our Flex range here.

We offer a CE rewiring service for £20 per drop, or your electrician can rewire it on site. For rewiring help, please see: How to Rewire an ES E27 Bulb Holder of the Brooklyn range.

Yes, we can supply a continuous length of flex which your electrician can adjust on site, it is sold by the metre and delivered in a continuous length. We have a variety of colours available in either round or twisted. Please visit Fabric Flex to see the options. If you’d like to request a sample, please email us at support@industville.co.uk and we will send it free of charge.

We have 1, 3, 5 and 7 outlet ceiling roses available to buy online; you can view the options here. If you would like a different outlet, please contact us to order a bespoke ceiling rose.

All pendant and wall lights come as a complete set unless you have chosen the “Shade Only” option. The majority of our holders come with brackets; however, we do not supply installation screws.

Our Orlando and Swan Neck range does not come with a bracket, with these and any other non-bracket lights the necessary installation screws are provided.

Our lights take a maximum of a 40W incandescent bulb (except for our Sleek lights that take a maximum of a 25W), the bulbs we sell are 5W LED dimmable bulbs and are equivalent to 40W or 7W LED dimmable bulbs and are equivalent to 60W . If you decide to source the bulb elsewhere, it’s key to ensure they are a maximum of 40W incandescent; they can be any wattage if they’re LED.

All our bulbs have a one-year warranty providing that there is a manufacturing fault.

All our bulbs are E27 fitting; unfortunately, we don’t use B22, bayonet fittings.

Yes, all our LED bulbs are dimmable, when choosing your dimmer switch or checking its compatibility please ensure it is LED compatible and with a trailing edge. The dimmer switch we have had tested is the following: V-PRO 1 to 2-way dimmer 230v-50hz.

We do not offer emergency lighting, but your electrician can convert our lights using an external battery pack.

Our light fittings can be installed on plasterboard, depending on the thickness of the plasterboard and weight of the products being installed, you will need to use a support backing/wooden support frame behind the plasterboard. We always advise consulting a qualified electrician when installing our fittings.

The extra holes in the ceiling fixture are for excess drainage for our Outdoor & Bathroom pendants, designed as an additional precaution in the unlikely event water was to enter the light fitting.

We stock all necessary spare parts, please get in touch with our support team on support@industville.co.uk, 0207 971 7871 with your requirements.

Our 1 meter pendant chain is able to hold up to 18kg.

Our light fittings are compatible with PIR bulbs, otherwise known as dusk to dawn or motion sensor bulbs, and these can easily be fitted at home. Both indoor and outdoor fittings can be used in conjunction with these bulbs to create a motion-detecting light for safety and security in your home or business.

We recommend using the Elrigs Motion Sensor LED Bulb with Dusk to Dawn, as they offer the functionality of adjusting the sensitivity, the duration of time switched on and the proximity of movement.

Please get in touch with our team to find out more information about lighting up outdoor spaces using PIR bulbs.

You have 28 days to return your items unused and in the original packaging. Please find the return policy here.

If your order total drops below the qualifying amount, then the discount will not be applied.

Yes, we can remove VAT providing that we have your VAT registration number, please email your VAT number to us, and we will set-up the order for you. Please note this is only available for the orders which we are delivering ourselves and wouldn’t apply for the collection. If you are ordering for delivery to a non-EU country, we can deduct VAT.

Our lights do not come with the bulb, and you can choose the type you like and purchase that separately. You will find suggested light bulb choices for your fitting clearly indicated in the product description of each individual product.

Yes – all prices on the website are inclusive of VAT.

Yes, we offer a one-year guarantee on all our light fittings.

We keep our retail prices low and products affordable to stay competitive. However, if you are considering placing an order for an unusually large quantity of products, please contact our sales team on +44 (0)20 7971 7871 or email sales@industville.co.uk, and they will be happy to help you.

We accept all major debit and credit cards, including Visa, MasterCard, Maestro and Amex. Payment can also be made by BACS, cheque, PayPal and through Apple Pay. You can also pay in instalments through Klarna with two easy ways to pay. Learn more.

We aim to have all stock available at all times. If a product is unavailable, we usually have expected restock dates on the website. However, if this information is not available, please either place your order and we will deliver it as soon as it is back in stock or call our sales team, who will be happy to advise on expected delivery date or offer a suitable alternative that is in stock.

Yes, our UK-based lighting experts will be happy to help you over the phone. Simply call them on +44 (0)20 7971 7871, our phone line is open Monday to Friday, from 9:00 to 17:00. You can pay by card over the phone, or we will send you an invoice to pay by BACS or PayPal.

If you have a query, please contact our UK-based support team who will be happy to help you. Simply call them on +44 (0)20 7971 7871, our phone line is open Monday to Friday, from 9:00 to 17:00 or email us on sales@industville.co.uk.

Yes, you contact our customer services team to cancel the order prior to dispatch. Once delivered you can return within 28 days. Please contact our team to cancel your order or to discuss alternative options. You can contact us by calling+44 (0)20 7971 7871 or by emailing support@industville.co.uk.

You need to ensure that they are compatible with the electricity supply of that country. Our products are produced to meet CE standards and are suitable for use in most European countries. However, before attempting to install and use these products, we suggest checking with a qualified electrician within your destination country to give you accurate information.

We offer Fabric Flex sample boxes which contain short pieces of our top quality, coloured, three-core braided twisted cloth lighting cable cords in every colour.

We also offer metal swatches of our material we use for the shades with our signature finish. https://www.industville.co.uk/collections/samples

If you would like to receive our latest catalogue full of inspirational products and ideas, please contact us for a copy.

A digital online version can also be viewed here.

We offer a rewiring service for all our products: CE wiring - £20 per unit, lead time 7-10 days UL wiring - £30 per unit, or we can provide unwired components. Lead time 6-8 weeks.

With our rewiring services, you can simply create the ideal design for your space. Please follow the link below:

https://www.industville.co.uk/products/re-wiring-service

We deliver worldwide and throughout the UK including Northern Ireland, Scotland and the Channel Islands. You can enter your address at the checkout to get a price for shipping outside of the UK. If your country is not listed, please call +44 (0)20 7971 7871 or email sales@industville.co.uk for a delivery quotation.

We use DPD and FedEx for our delivery service; you should receive a 1-hour delivery slot via text or email. A signature will be required, so please ensure someone is available to sign for your order or instruct the driver via the DPD website or app to deliver to a safe location.

DPD will endeavour to leave your delivery, signed for by a neighbour or at a safe location if that’s what you requested. If no-one is available, they will return the order to the depot for safe keeping and attempt to redeliver it the next day. Please refer to the calling card for collection or re-delivery information and DPD contact number.

In the unlikely event you have received the wrong items please contact our customer services team straight away and let us rectify the order. Please call +44 (0)20 7971 7871 or email support@industville.co.uk.

Please visit our Rug FAQ page for all information on rugs from how they're delivered to advice on maintenance.