Fabric Flex
All of our suspended products come with high-quality, Fabric Flex cables, a three-core braided cloth lighting cable cord that is as stylish as it is practical. Each cord is super flexible, double-insulated, and consists of braided, woven cloth textile sleeve.
Here at Industville, we understand the importance of consistency when it comes to colour, and so we have a multitude of options to help you achieve the perfect lighting solution. Our Fabric Flex cables not only help to inject some colour into your interior, but they also add texture. Available in over 50 colours, find the perfect colour for your interior!
We offer duo-colour cables for a retro-style, statement finish or one-colour wires in a variety of twists for an elegant fitting with a touch of grandeur. All our Fabric Flex cables are sold by the metre and can be cut according to the requirements of the space.
Orders are shipped Monday–Friday, excluding bank holidays. Orders placed after 12pm (noon) are processed the next working day.
UK Delivery:
• Standard (1–2 days): Free on orders over £30 (£6.50 for orders under £30).
• Next Day AM / Saturday Delivery: £15 (order by 12pm).
International Delivery:
• Republic of Ireland (2–4 days): £25.
• Spain: Business orders only.
• No shipping for orders under £150 to select European countries (see full details).
Couriers: Depending on the item you purchase and your selected delivery method, we may use DPD, Parcelforce, Royal Mail or FedEx. You will receive tracking when your item is despatched.
Rugs: Delivery via Parcelforce (UK Mainland only, 2–4 days, free shipping).
For full details, visit our Shipping Information page.
Easy & Hassle-Free Returns
We want you to love your purchase, but if you need to return an item, the process is quick and simple. You have 28 days from receiving your item to request a refund or exchange.
How to Return:
• Simply log onto our DPD Returns Portal . You will need to have your order/invoice number to hand.
• If your order was delivered with Parcel Force or any other courier, please contact our Support Team by email support@industville.co.uk , or call 020 7971 7871 option 2, and we'll help you generate a returns label.
• If any damage is noted prior to returning the item, please notify us beforehand.
• Customers are responsible for ensuring goods are securely packaged for safe return.
• If any damage is noted prior to returning the item, please notify us beforehand.
• Some postcodes (AB, BT, EI, FK, GY, HS, IM, IV, JE, KA, KW, PA, PH, TR, ZE) and international orders are excluded from free returns.
• Rugs require collection via Parcelforce at a cost of £15, which is deducted from the refund.
Exchanges & Faulty Items:
• Need a different item? Let us know within 28 days.
• Faulty or damaged item? Just send us a photo and we’ll sort it quickly.
• Missing, incorrect or damaged items must be reported within 48 hours of delivery.
• If a replacement isn’t available, we may offer a repair, store credit, or refund.
Returns Address:
Industville Ltd, 24 Quadrant Court, Greenhithe, DA9 9AY
For full details, visit our Refund Policy page.